Author: Skender MustafiMSc. of Business Information Systems Abstract The aim of this paper is to elaborate the most important critical factors which have impact over the successful Business Process Management (BPM) and business process improvement. Therefore as bases for analyzing the problem has been taken the estimations of different authors and a practical example form selected international producer. Different authors have represented different kind of critical success factors depending on the point of view and the importance they estimate. The factors shown in this short paper show that in order…
lexo më tepërSuccess Factors for Process Management and Process Improvement
