Authors: Lionel Jost Tuan Nguyen Skender Mustafi Introduction For confidentiality reasons, the real name of the company introduced in this case study cannot be used. The Swiss based job-to-order manufacturer operates in the field of heavy industries and was established in the 1950s. The company at the moment has over 85 employees. The core competencies of the company are hard facing, welding as well as engineering of capital-intensive goods which are highly exposed corrosion, temperature and abrasion. By engineering and applying an adequate treatment, the parts gain a longer life…
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